1,950 GCCs Employ 1.9M, Growth to Continue - JLL Research
8 MAY 2025 / 01 min read
India’s Global Capability Centres (GCCs) sector has witnessed explosive growth, with over 1,950 GCCs now operating in the country, employing 1.9 million people, according to JLL Research.
India’s Global Capability Centres (GCCs) sector has witnessed explosive growth, with over 1,950 GCCs now operating in the country, employing 1.9 million people, according to JLL Research.
The centres have evolved from basic support services to hubs of operational excellence, product development, innovation, and business transformation, contributing significantly to India’s emergence as a global innovation and R&D hub.
The success of GCCs in India can be attributed to the country’s vast talent pool of skilled graduates, cost-effectiveness, and government support through initiatives like Special Economic Zones (SEZs) and GCC policies. Emerging sectors like hospitality, travel, and logistics are increasingly leveraging GCCs to drive digital transformation and operational efficiency.
However, setting up and managing a GCC comes with challenges, including high attrition rates, cultural alignment, scalability, regulatory compliance, and potential infrastructure issues. To overcome these challenges, companies must implement robust retention strategies, standardise processes, and foster innovation, the JLL research note published by Nasscom, said.
As the GCC landscape continues to evolve, it presents an exciting opportunity for companies to tap into India’s potential and drive their next stage of business growth. With careful planning and execution, GCCs can deliver global impact from regional levels, contributing significantly to both the parent organisation’s success and India’s economic development.
