Bengaluru’s GCCs Drive Advanced AI Initiatives
12 May 2025 / 03 min read
Global Capability Centres (GCCs) in Bengaluru are revolutionizing enterprise AI initiatives, driving innovation in various sectors, including banking, retail, automotive, and healthcare. According to The Innovation Chronicle report published by the Department of Electronics, IT, Biotechnology and Science & Technology, Government of Karnataka, several multinational corporations have upgraded their India-based tech centres to develop cutting-edge AI solutions.
Global Capability Centres (GCCs) in Bengaluru are revolutionizing enterprise AI initiatives, driving innovation in various sectors, including banking, retail, automotive, and healthcare. According to The Innovation Chronicle report published by the Department of Electronics, IT, Biotechnology and Science & Technology, Government of Karnataka, several multinational corporations have upgraded their India-based tech centres to develop cutting-edge AI solutions.
According to the report, multinational corporations are transforming their India-based tech centres into strategic engines of research, product development, and AI integration. Here are a few examples:
- SAP Labs India: Developed ‘Joule’, a generative AI copilot that streamlines enterprise workflows and delivers real-time insights. This innovation has significantly enhanced user interactions across SAP’s cloud suite, enabling faster task completion and measurable productivity gains.
- Microsoft India R&D: Created AI solutions for public services, including a digital assistant for teachers and multilingual health chatbots. The digital assistant helps teachers design personalized and effective lesson plans, while the health chatbots provide accessible healthcare information across rural areas.
- Mercedes-Benz R&D India: Integrated generative AI into core automotive processes, predicting vehicle paint requirements and developing AI-powered virtual assistants. The AI-powered virtual assistants enhance driver interaction through emotion-sensitive responses, improving the overall driving experience.
- JPMorgan Chase India: Developed a proprietary large language model platform for smarter decision-making in risk management, asset servicing, and private banking. The platform supports over 2,000 AI experts, many of whom are based in India, and is backed by the firm’s $17 billion annual tech investment.
- Walmart Global Tech India: Applied AI across its global retail network, including inventory forecasting, real-time substitution suggestions, and personalized recommendation engines. The company is also deploying conversational AI tools for customer support, improving satisfaction and operational efficiency.
GCCs: Central to Enterprise Innovation
Bengaluru’s GCCs are no longer peripheral; they are central to enterprise innovation. With over 400 GCCs and 25% of India’s digital talent based in Karnataka, the state’s growing role in AI development is becoming increasingly visible. The government’s GCC policy aims to attract 500 new centers and generate $50 billion in economic output by 2029. This ambitious goal underscores the state’s commitment to fostering innovation and growth in the technology sector.
The success of Bengaluru’s GCCs can be attributed to the city’s strong ecosystem, which includes top-tier educational institutions, a thriving startup culture, and a favorable business environment. As the city continues to attract new investments and talent, its GCCs are poised to play an even more significant role in shaping the future of enterprise AI.
