Episode 10: Navigating Talent Gaps, Retention Hurdles and AI Innovation

In this episode of The GCC Hub Podcast, we explore the latest trends shaping the future of Global Capability Centres in India. From talent retention challenges to the emergence of Agentic AI in the BFSI sector, we unpack the top stories in the industry.

Key Takeaways:

• GCCs struggle to retain talent, as 52% of employees are exploring new opportunities.

• India, the US, and Mexico lead GCC ecosystems, with India standing out for its unique combination of scale, innovation, and efficiency.

• Deutsche Bank’s appointment of Stefan Schaffer as CEO of its India operations highlights its strategic focus on India as a global tech and innovation hub.

• Agentic AI is emerging as a game-changer in the BFSI sector due to its real-time decision-making capabilities.

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