The Growth of Global Capability Centres in Delhi NCR
11 May 2025 / 3 min read
In recent years, Delhi NCR has emerged as a significant player in India’s business landscape, driven by a combination of factors that make it an attractive destination for companies looking to set up or expand their operations.
The region’s strategic location, access to a large and skilled workforce, and favourable business environment have all contributed to its growing appeal. As a result, Delhi NCR has become a hub for a wide range of industries, from technology and finance to retail and professional services.
The growth of Delhi NCR as a business hotspot is reflected in the increasing number of companies that are choosing to locate their operations in the region. With its well-developed infrastructure, including a comprehensive metro network and high-tech Special Economic Zones (SEZs), Delhi NCR offers a conducive environment for businesses to thrive.
Moreover, the region’s diversified business ecosystem, which encompasses a wide range of industries, provides a rich source of talent and expertise that supports the growth of companies.
Against this backdrop, the growth of Global Capability Centres (GCCs) in Delhi NCR is a notable trend. GCCs are increasingly becoming a key part of India’s business landscape, driving innovation, transformation, and growth for global companies. Delhi NCR’s emergence as a GCC hub is a reflection of the region’s growing importance in the global business landscape.
Delhi NCR is home to over an estimated 250 GCCs, employing more than 300,000 professionals and generating an estimated $8-10 billion in annual value creation. This growth is not merely a function of numbers; it reflects the strategic value these centres bring to their parent companies.
GCCs in the region are increasingly driving innovation, particularly in areas such as artificial intelligence, cloud computing, product development, and financial risk management.
In the past two years alone, it has been estimated that over 30 new GCCs have been established in Delhi NCR, spanning key sectors like banking, finance, technology, retail, and professional services. Notably, mid-sized GCCs are finding Delhi NCR particularly attractive, drawn by the availability of skilled talent and the region’s business-friendly ecosystem.
A key driver of this growth is Delhi NCR’s ability to offer both quality and quantity of talent. The region’s premier institutions and thriving startup ecosystem provide a steady supply of skilled professionals, making it an attractive location for GCCs. Moreover, the region’s diversified business ecosystem, which encompasses a wide range of industries, contributes to a rich talent pool that supports GCC operations.
Another notable trend is the adoption of a multi-location strategy by GCCs. While Bangalore remains a hotspot for GCCs, many firms are expanding to Delhi NCR as a second hub to tap into a different talent pool and mitigate risk. This strategic approach allows companies to diversify their operations and leverage the strengths of different locations.
Delhi NCR’s GCC sector is poised for continued growth, driven by the region’s strong ecosystem, talent pool, and favorable policies. As GCCs continue to evolve and expand their operations in the region, Delhi NCR is likely to remain a key hub for global innovation and transformation.
