India's GCCs Face Talent Crunch as Demand Outstrips Supply: Report
GCCs that prioritise talent development, workforce planning, and smart digital infrastructure will lead in the next decade.
13 JUNE 2025 / 1 min read
A looming talent gap threatens to impede the growth of India's Global Capability Centres (GCCs), with demand for skilled professionals expected to surpass supply in the coming years, highlights a recent report by People Matters, titled “GCC India Talentscope 2025”. According to the report, 9 out of 10 GCC leaders believe that talent demand will exceed supply by 2030, with India's GCC landscape expected to support a US$100+ billion market and employ over 4.5 million professionals.
The report emphasises the importance of artificial intelligence (AI) and machine learning (ML) optimisation, with 59% of leaders prioritising it as a top technical skill, particularly in financial services (68%) and IT/tech (55%) sectors.
In terms of hiring innovations, 47% of leaders use AI-driven hiring platforms, while 21% champion skill-based hiring and 15% build broader talent ecosystems. For upskilling strategies, 60% favor cross-industry learning, 59% support personalised learning platforms, and 42% choose immersive tech and mentorship.
To address the talent gap and drive growth, the report outlines three critical imperatives for GCCs: scaling intelligent digital infrastructure by building a data-rich, cloud-native, and AI-integrated stack; cultivating external knowledge networks by collaborating with startups, universities, and sector peers to drive innovation; and operationalising talent analytics by using talent data to shape real-time decisions and drive business outcomes.
By prioritising talent development, strategic workforce planning, and intelligent digital infrastructure, GCCs can position themselves for success in the next decade.
The report points out that India’s GCCs will not succeed on volume alone; capability is the real game-changer. GCCs that prioritise talent development, strategic workforce planning, and intelligent digital infrastructure will be best positioned to lead in the next decade.
