Global Capability Centres in India Shift from Service Delivery to Innovation Hubs: Mohit Sood of ZS
India’s vast tech talent pool and time zone advantage make it an attractive location for GCCs.
18 JUNE 2025 / 1 min read
Global Capability Centres (GCCs) in India are evolving from service delivery-focused operations to innovation hubs, according to Mohit Sood, Regional Managing Principal at ZS, in an interview with Data Quest.
With over 1,700 GCCs in India, employing approximately 1.9 million professionals and generating more than US$64 billion in exports, these centres are becoming strategic innovation engines for multinational companies. The shift to innovation hubs involves solving complex problems using R&D, emerging tech and cross-functional collaboration, adding strategic value beyond efficiency-driven service delivery.
ZS helps organisations build and scale innovation-led GCCs by developing business cases, transition plans, and success metrics, and enabling this shift through GCC-as-a-service models, tech-driven transformation, and innovation labs. For mature GCCs, ZS offers Build-Operate-Transfer and Enable models, supported by AI platforms like ZAIDYN and (link unavailable) and skilled talent augmentation. This approach enables GCCs to drive innovation and growth, while also improving efficiency and reducing costs.
India's vast skilled talent pool in data science, technology and analytics, along with its time zone advantage for seamless collaboration with global clients, makes it an attractive location for GCCs.
The country's globally aware professionals with diverse industry exposure also contribute to the growth of innovation hubs. ZS's experience in India demonstrates the potential for GCCs to drive innovation in areas like AI-driven drug discovery and digital health.
The company's India centre is at the forefront of global transformation, leveraging the country's scale, talent, and innovation to develop high-impact AI expertise and scalable solutions. With a strong focus on innovation and entrepreneurship, ZS is contributing to India's evolving tech landscape and helping establish the country as a hub for global innovation.
