First Citizens BancShares Expands Global Capability Centre in India
The U.S.-headquartered bank’s new office in Bengaluru reinforces India's role as a premier hub for GCCs delivering enterprise-wide solutions.
11 JUNE 2025 / 1 min read
First Citizens BancShares, Inc., one of the top 20 financial institutions in the United States with over US$200 billion in assets, has deepened its investment in India by expanding its Global Capability Centre (GCC) in Bengaluru.
The new office reinforces India's role as a premier hub for GCCs delivering enterprise-wide solutions. The expanded facility supports core areas including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration.
The key highlights of this expansion include the new office's advanced, digitally-enabled work environment that fosters cross-functional collaboration, continuous learning, and career development. Bengaluru was strategically chosen for its vast talent pool, enabling First Citizens to tap into India's strategic importance in the global economy. This expansion underscores the bank's commitment to supporting the ambitions of its clients, colleagues, and communities.
According to Jeff Ward, Chief Strategy Officer, First Citizens Bank, “Our decision to expand our footprint in the established hub of Bengaluru allows us to strategically leverage the country's vast talent pool and directly support the long-term commitment to our enterprise vision.”
Satya Prakash Ranjan, Country Head & Head of Technology, First Citizens India, added, "As we continue to modernise and scale the bank's technology platforms, this facility and our local team give us the flexibility and environment needed to deliver enterprise-grade solutions across a variety of functions."
The expansion is part of the bank’s continued investment in digital transformation, operational resilience, and building talent to meet evolving client needs. With this move, First Citizens aims to build lasting financial security for its key stakeholders.
