India’s GCCs Set for Strategic Shift
25 Apr 2025 / 03 min read
India’s Global Capability Center (GCC) hiring landscape is undergoing a significant transformation, driven by seasonal patterns, sector-specific dynamics, evolving attrition rates, and macroeconomic factors.
India’s Global Capability Center (GCC) hiring landscape is undergoing a significant transformation, driven by seasonal patterns, sector-specific dynamics, evolving attrition rates, and macroeconomic factors.
According to a post by industry body Nasscom, sourcing data from talent solutions company Han Digital, GCC hiring in India is slowing down in FY25, with a noticeable dip of 10-15% in hiring demand in the final quarter of the fiscal year.
Sectoral Trends:
BFSI GCCs: Deceleration in hiring, particularly for support and operational roles, with a strategic focus on automation and AI-driven tasks. Demand for niche skillsets in areas like Generative AI, MLOps, cybersecurity, and financial modeling is on the rise, while job postings declined 10-15% in Q1 2025.
Software Product GCCs: Stabilized hiring with emphasis on roles within AI/ML, cloud engineering, DevSecOps, and product-led growth, despite funding challenges for startups.
Digital Engineering GCCs: Remarkable resilience, driven by high-end R&D in domains like embedded software, edge computing, IoT, and digital twin technologies, with robust demand for high-value roles.
Retail, Healthcare, and Manufacturing GCCs: General slowdown in hiring due to macroeconomic caution, but stable hiring persists in specialized areas like health tech compliance and supply chain automation.
Attrition and Hiring:
Attrition rates hover between 12-15% annually, necessitating consistent backfilling efforts.
Larger GCCs exhibit higher monthly job postings during the first three quarters, followed by a reduction in hiring activity in the final quarter.
Outlook for FY2026:
As per Nasscom, citing Han Digital, “The GCC hiring landscape is poised for strategic realignments, with a cautious hiring sentiment expected for support and operations roles”. However, GCCs will likely resume targeted hiring in critical areas like Generative AI, platform engineering, and data security. A modest uptick of up to 10% in job postings is expected compared to the final quarter of FY2025.
Key Predictions:
BFSI GCCs: Focus on specialized roles over volume hiring.
Software Product GCCs: Cautious yet strategic approach to investments in innovation-driven talent.
Digital Engineering GCCs: Resilience with hiring aligned to next-generation engineering priorities.
Retail and Healthcare GCCs: Proceeding with caution while integrating technology strategically.
